Help Center

Installation

Requirements

Operating System:

  • Windows: Windows 11, Windows 10, Windows 8, Windows 7, Windows XP
  • Windows Server: Windows Server 2022, 2019, 2016, 2012, 2008

Minimum Memory:

  • 2GB

Included in the Download (Setup):

  • Microsoft .NET Framework 4.8
  • SAP Crystal Reports Runtime Engine for .NET Framework 13.0.21.2533 (32-BIT)
  • SQL Server 2014 Express LocalDB (with SP1)

Additional Requirements:

  • SMTP server supporting username and password authentication for email sending.
  • Specific version of SAP Crystal Reports Runtime, depending on Smart Report Organizer version:
    • Smart Report Organizer 2021/2023/2024 V4.XX: SAP Crystal Reports Runtime 13.0.21.2533
    • Smart Report Organizer 2018 V3.XX: SAP Crystal Reports Runtime 13.0.21.2533
    • Smart Report Organizer 2018 V2.100: SAP Crystal Reports Runtime 13.0.21.2533
    • Smart Report Organizer 2017 V1.135: SAP Crystal Reports Runtime 13.0.21.2533
    • Smart Report Organizer 2017 V1.128: SAP Crystal Reports Runtime 13.0.16.1954

Important Notes:

  • The setup automatically installs and upgrades SAP runtime. This may cause compatibility issues with other software requiring different SAP runtime versions.
  • Smart Report Organizer is not permitted for use in Windows Terminal Server Environments (e.g., Citrix or Microsoft Remote Desktop Platform).
  • The choice between the 32-bit and 64-bit versions of Smart Report Organizer (SRO) is based on the version of Crystal Reports used: Helpcenter: 32-BIT or 64-BIT

32-BIT or 64-BIT Decision

The choice between the 32-bit and 64-bit versions of Smart Report Organizer (SRO) is based on the version of Crystal Reports used, not the operating system.

Follow these guidelines to select the appropriate version of SRO:

  • SRO 32-BIT: Required for reports created with Crystal Reports versions 2008, 2011, 2013, or 2016.
  • SRO 64-BIT: Required for reports created with Crystal Reports 2020.

Installation

Automatic Installation:

  1. Check Requirements. (Please refer to: Helpcenter: Requirements)
  2. Download SRO2024: Download Page (Please refer to: Helpcenter: 32-BIT or 64-BIT Decision)
  3. Unzip the Files: Extract the files once the download is complete.
  4. Initiate Setup: Run Setup.exe to start the installation process of Smart Report Organizer.
  5. Automatic Installation of Essential Components: The setup will seamlessly install the necessary components, which include:
    • SQL Server 2014 Express LocalDB (with SP1)
    • SAP Crystal Reports Runtime
    • Microsoft .NET Framework
  6. Completion: After the setup finishes, Smart Report Organizer will be ready for use. You can then launch the application and configure your initial job.

Manual Installation (In Case of Installation Failure or Operational Issues):
(If you encounter issues during the installation or if the application fails to function properly, you have the option to install all necessary applications manually.)

 

Update

(Note: This guide is for minor updates within the same version, e.g., from an earlier release of SRO2024 to its latest version, not for major upgrades between different versions like SRO2018 to SRO2024.)

Update to latest version:

  1. Check Requirements. (Please refer to: Helpcenter: Requirements)
  2. Close Smart Report Organizer Windows Application.
  3. Stop Smart Report Organizer Windows Service if Running. (Please refer to: Helpcenter: Windows Service Settings)
  4. Backup Database: Helpcenter: Backup Database (Important: Perform this step before starting the upgrade to prevent data loss.)
  5. Download SRO2024Download Page (Please refer to: Helpcenter: 32-BIT or 64-BIT Decision)
  6. Install the New Version: Run the installer and install the new version over the old one

Upgrade

(Note: This guide is for major upgrades between different versions, e.g., from SRO2018 to SRO2024, and not for minor updates within the same version.)

Upgrade from SRO2018 to SRO2024:

  1. Check Requirements. (Please refer to: Helpcenter: Requirements)
  2. Close Smart Report Organizer Windows Application.
  3. Stop Smart Report Organizer Windows Service if Running. (Please refer to: Helpcenter: Windows Service Settings)
  4. Backup Database: Helpcenter: Backup Database (Important: Perform this step before starting the upgrade to prevent data loss.)
  5. Purchase Annual License: Webshop
  6. Download SRO2024: Download Page (Please refer to: Helpcenter: 32-BIT or 64-BIT Decision)
  7. Run setup.exe (This will install the new version over the existing installation.)

Upgrade from SRO2023 to SRO2024:

  1. Check Requirements. (Please refer to: Helpcenter: Requirements)
  2. Close Smart Report Organizer Windows Application.
  3. Stop Smart Report Organizer Windows Service if Running. (Please refer to: Helpcenter: Windows Service Settings)
  4. Backup Database: Helpcenter: Backup Database (Important: Perform this step before starting the upgrade to prevent data loss.)
  5. Uninstall old versions of SRO: Windows/Control Panel/Program and Features/Smart Report Organizer/Uninstall
  6. Download SRO2024: Download Page (Please refer to: Helpcenter: 32-BIT or 64-BIT Decision)
  7. Run setup.exe (This will install the new version over the existing installation.)
  8. Copy your previously backed up database files into the new installation folder. For example:
    • Old installation folders:
      • For 32-BIT: C:\Program Files (x86)\DataZimmermann\Smart Report Organizer\
      • For 64-BIT: C:\Program Files\DataZimmermann\Smart Report Organizer\
    • New installation folder:
      • For 32-BIT: C:\Program Files (x86)\DataZimmermann\Smart Report Organizer (32-BIT)\
      • For 64-BIT: C:\Program Files\DataZimmermann\Smart Report Organizer (64-BIT)\
  9. Delete the old installation folders that are no longer required.

Move

Move to new computer:

  1. Check Requirements. (Please refer to: Helpcenter: Requirements)
  2. Close Smart Report Organizer Windows Application.
  3. Stop Smart Report Organizer Windows Service if Running. (Please refer to: Helpcenter: Windows Service Settings)
  4. Backup Database: Helpcenter: Backup Database (Important: Perform this step before starting the upgrade to prevent data loss.)
  5. Download: Download Page (Please refer to: Helpcenter: 32-BIT or 64-BIT Decision)
    If you are using SRO2018, then download SRO2018 from the bottom of the download page or upgrade here: Helpcenter: Upgrade License
  6. Activate your new installation with your existing license which you can find in your account here: My Account
  7. Copy both database files from the old computer to the new computer.
    • [Your-Current-Installation-Folder]\Db.mdf
    • [Your-Current-Installation-Folder]\Db.ldf
  8. ​Run SRO on the new computer and if everything works as expected, then uninstall SRO on the old computer.
    (Each license can only be used once)

Uninstall

Uninstall:

  1. Backup Database: Helpcenter: Backup Database (Important: Perform this step before starting the upgrade to prevent data loss.)
  2. Uninstall (when not required by any other application): Microsoft SQL Server 2014 Express LocalDB
  3. Uninstall (when not required by any other application): SAP Crystal Reports runtime engine for .NET Framework
  4. Uninstall: Smart Report Organizer

Backup Folder and Database

Instructions for Creating a Backup by Copying the Folder:

  1. Close the Smart Report Organizer application.
  2. Stop the Windows service "Smart Report Organizer - Service" if it has been started.
  3. Now you have to find out where your currently used installation folder is located.
    The exact path for this depends on the installed version or which path you specified during installation. Examples:
    • "C:\Program Files (x86)\DataZimmermann\Smart Report Organizer"
    • "C:\Program Files (x86)\DataZimmermann\Smart Report Organizer (32-BIT)"
    • "C:\Program Files\DataZimmermann\Smart Report Organizer"
    • "C:\Program Files\DataZimmermann\Smart Report Organizer (64-BIT)"
  4. Copy these folder to another hard disk.

Instructions for Creating a Backup of the Database:

  1. Close the Smart Report Organizer application.
  2. Stop the Windows service "Smart Report Organizer - Service" if it has been started.
  3. Now you have to find out where your two currently used database files "Db.mdf" and "Db_log.ldf" are located.
    The exact path for this depends on the installed version or which path you specified during installation. Examples:​​​​​​​
    • "C:\Program Files (x86)\DataZimmermann\Smart Report Organizer"
    • "C:\Program Files (x86)\DataZimmermann\Smart Report Organizer (32-BIT)"
    • "C:\Program Files\DataZimmermann\Smart Report Organizer"
    • "C:\Program Files\DataZimmermann\Smart Report Organizer (64-BIT)"
  4. Copy these two database files to another hard disk.

Troubleshooting

Troubleshooting

If the application does not work or fails during installation please check:

License

Buy & Activate license

Activate license

When you start Smart Report Organizer for the first time, you receive the following message:

Your copy is activated

Now you can choose between:

  • Free Version (3 Scheduling-Jobs)
  • Full Version (Unlimited Scheduling-Jobs)

Step by step: Free Version

  • Simple press the [Activate free version] button.

Step by step: Full Version

  • 1. Buy License here: Shop
  • 2. After your purchase, you can find your new license in your account here: MyAccount
  • 3. Start the Smart Report Organizer to see your Request-Key < screenshot step (2)
  • 4. Store your Request-Key in the license in your account to receive your License-Key: MyAccount
  • 5. Store the License-Key in the Smart Report Organizer and press [OK]: < screenshot step (4)
  •  
  • License activation

Here is the activation process at a glance:

License process

License Upgrade

License Upgrade from Standard to Business Version:
Compare the different versions here and here.

  • If you have an SRO 2018 Standard license, you can upgrade to SRO 2018 Business license via webshop here.
  • If you have an SRO 2021 Standard license, you can upgrade to SRO 2021 Business license via webshop here.
  • If you have an SRO 2023 Standard license, you can upgrade to SRO 2023 Business license via webshop here.
  • If you have an SRO 2024 Standard license, you can upgrade to SRO 2024 Business license via webshop here.

(After the upgrade has been purchased, please allow 0-2 working days for the license to be upgrad in your account.)

License Upgrade from SRO2021/SRO2023 to SRO2024:
No upgrade is necessary as all licenses that can expire (annual licenses) are valid for all SRO versions.

 

Features (Why Standard or Business?)

Free Version

  • The number of jobs that can be created is limited to a certain number.

Standard Version

  • Number of jobs: Up to 100 delivery jobs.
  • Windows service: Run as a service in the background, even when no one is logged on.

Business Version

  • Number of jobs: Unlimited (The business version has no limit on the number of jobs you can create.)
  • Windows service: Run as a service in the background, even when no one is logged on.
  • Additional Export Options (xls, xlsx, csv)

Additional Export Options

  • FTP Upload Feature (Please note: SRO supports FTP + FTPS but no SFTP.)

FTP Upload Feature

Settings

Mail (SMTP) settings

Mail (SMTP) settings

Sending Emails with Smart Report Organizer
To enable email functionality in Smart Report Organizer, you must configure the SMTP server settings with username and password authentication.
Here's how to set it up:

  1. Open the main window of Smart Report Organizer.
  2. Select [Settings] from the menu.
  3. Configure the following SMTP settings:
    • Server: Enter the name of your mail server (e.g., smtp.chello.at).
    • Username: Provide your email address.
    • Password: Enter your email password.
    • Port: Specify the port number (e.g., 25).

Once you've entered these settings, you'll be able to send emails from Smart Report Organizer using your configured SMTP server.

Example for gmail

Example for Office365

  • Mail settings office365
  • Tip: If you get the following error message, you have to make sure that the reports are not sent at the same time: "4.4.2 STOREDRV.ClientSubmit; sender thread limit exceeded ..."

Problems sending emails: Most but not all emails are sent?

  • Note that the stored SMTP mail server or mail service (e.g. Office 365) uses certain rules that prevent large numbers of emails from being sent. Example: Office365 has the restriction that only 30 e-mails can be sent per minute. There are other restrictions that can be different for each SMTP server.

Please note:
Our Support does not have control over the limitations, rules, provisioning of a functional SMTP server (with username and password authentication), or the settings and restrictions of the SMTP service you are using; these are all outside of our scope of responsibility. For further information, please reach out to your system administrator or IT department.

Windows service settings


Please note that the name of the Windows service has changed with the Smart Report Organizer 2024 version.
The new name of the Windows service is as follows, whereby the instructions themselves remain the same:

  • Sro Service (32-BIT)
  • Sro Service (64-BIT)


Windows service settings

In Smart Report Organizer it is recommended to use scheduling with windows service.
(With the windows service, the application can be closed and no one has to be logged on to the computer.)

Step1: In Windows Services (press [WinowsKey]+[R] and run services.msc), find and double click Smart Report Organizer - Service to change properties.
windows service
Step2: In the Log On tab, change the account to the same user which also uses the Smart Report Organizer application and click [Apply].
It is required that the Windows service use the same username as the application. Otherwise, the application can not be started while the service is running!
windows service step2

Step3: In the General tab, change the startup type to Automatic, click [Apply] again and then click [Start].
windows service step3

Correct account name for the windows service:

windows service step4

 

After successfully changing the settings, you see the service running here:
windows service step6

In Smart Report Organizer you can see and control the service here: 
windows service step7

Make sure all reports and export paths use UNC paths: Windows service cannot access mapped drives.
Examples:

  • Report path: F:\Reports\Report01.rpt does not work, use \\Server01\Reports\Report01.rpt instead.
  • Export path: F:\Reports\Report01.xls does not work, use \\Server01\Reports\Report01.xls instead.
  • Just for access (.mdb) connections: Connection with databasename: F:\test.mdb does not work, use \\Server01\test.mdb instead.

(Windows service runs in its own security context & starts before the user logs into the computer & cannot access your mapped drives.)

 


Note: Please contact your system administrator for more information.

FTP settings

FTP settings

To upload the reports to an FTP server, you have to configure the connection like this:

 

ftp server

When using an FTP tool (for example, FileZilla FTP Client), make sure that the FTP connection from your computer itself works.
Please note: SRO supports FTP and FTPS but no SFTP.

Wake-Up feature

Wake-Up feature

Smart Report Organizer must be actively running to delivery your jobs.

Under [Control Panel\All Control Panel Items\Power Options] you can either disable the "Put the computer to sleep" feature from your operating system, or you can enable the Wake-Up feature in Smart Report Organizer.

The Wake-Up feature will wake up your computer 5 minutes before the next report has to be delivered.

To test this feature:

  • Save all open documents on your computer.
  • Be sure (!) you want to set your computer to sleep mode.
  • Click on the button: [Go to sleep & wake up in 1 minute]

 Note: If successful, the computer will wake up after about 1 minute.

Wake Up feature

If the Wake Up feature doesn't work, it doesn't necessarily mean that your hardware doesn't support it.
It's possible that some Windows setting is preventing the system from waking up.
To make sure that the settings are correct, please check:

  • Control Panel
  • Power Options
  • Change Plan Settings
  • Change Advanced Power Settings
  • Sleep
  • Allow Wake Timers
  • Enable

wake up feature

Distribution Lists

 

Email contacts and email distribution lists can be created here:

The email distribution lists can then be inserted here with square brackets and their names. Example: [Main Office]

 

Configure your first Job

Add a job ...

Adding a job

  1. Click [Add]
  2. Click [Browse]
  3. In the file browser window navigate to the Crystal Report file and click [Open]
  4. Change "Name" if needed.
  5. Add a "Description" if needed.
  6. Click [Active] to enable the job.
  7. Click [Save]

add job

You have added a new job.

Configure Job Schedule Settings

Configuring schedule options

  1. Double click a Report Job to open the settings window.
  2. In the Register [Schedule] click on [Active]
  3. Choose:
    • Every Minute:  to send a report every "x" minutes. (for example every 15 minutes)
    • Hourly:  to send a report every "x" hours.
    • Specific Day: to send a report on a specific day.
    • Daily:  to send a report every "x" days at a certain time.
    • Weekly:  to send a report every "x" weeks at a certain time.
    • Monthly:  to send a report every "x" months at a certain time.
    • Specific Day of Month: to send a report on a specific day at a certain time.

Notes:

  • You can exclude individual weekdays or months.
  • The next delivery time is always calculated starting from the set time. (Example: Hourly / 2 hours / 05:00 will send a report 05:00, 07:00, 09:00...)

Configure Job Destinations Settings

Configuring destinations

  1. Double click a Job to open the settings window.
  2. Click on Register: [Destination]
  3. Click [Add] to add or [Modify] to modify an export destination

Export to file

  1. Click [Select export path ...] to open the folder browser window and navigate to the destination folder.
  2. Change [Filename] if needed. Note: Do not enter a file extension here. The file extension will be added automatically.
  3. Choose file options:
    • [Add 1. parameter to filename]:  if possible the first set parameter will be added to the end of the filename
    •  [Add current date & time to filename]: if possible the current date & time will be added to the end of the filename
  4. Choose format options:
    • [PDF]: Export the report in PDF format.
    • [Excel]: Export the report in Excel format.
    • [Excel(Data Only)]: Export the report in Excel format without formatting.
    • [Word]: Export the report in Word format.
    • etc.

Export & email a file

  1. Choose [Send mail] to attach a file to an email.
    • Note: You must set email options in Register: [Email]
    • Note: You must configure SMTP-Settings under [MainWindow] / [Settings]
  2. Choose mail options:
    • [Add 1. parameter to email subject]: if possible the first set parameter will be added to the end of the [subject] line.

Export & print

  1. Click [Select a printer ...] to open the printer browser window and navigate to the desired printer.

Note: For one job you can add multiple destinations with different settings at once.

Configure Job Parameters Settings

Configuring parameters

For more flexibility you can use a Report with Parameters.

  1. Double click a Report Job to open the settings window.
  2. Click Register: [Parameter]
    • Parameter:  Add a Report Parameter.
    • Dynamic Parameter: For Date or DateTime Parameters, you can choose between static or dynamically calculated parameters.
    • Multiple Parameters: If your report uses parameters with "Allow multiple values", then several values can be entered here.

Dynamic Date Feature Notes:

  • Dynamic Date Feature will always be calculated when the job starts.
    • Example:
      • Choose [Today(Days)] with Offset [+3] to calculate the date in 3 days.
      • Choose [Monday(Weeks)] with Offset [+3] to calculate the first Monday in 3 weeks.
  • Dynamic Date Feature only works for Date or DateTime parmeters.
  • Dynamic Date Feature will not work for Date-Range parameter (Allow range values = True or Allow multiple value = True)
    • In this case simply use 2 Date Parameters instead of 1 Date-Range-Parameter:
      parameter
    • parameter datefrom dateto
  • Dynamic Date Feature always works with a time of 00:00:00, even when working with DateTime. ​This will be problematic if you try to calculate a a time span!
    If the time does not matter, then just filter (for example): DATE({YourTable.YourDatetimeField}) in DATE({?DatetimeFrom}) to DATE({?DatetimeTo})
    But if the report should filter the records by time, then you have to specify date and time in separate parameters.
    Example:
    • DayFrom                                     Date Parameter
    • DayTo                                          Date Parameter
    • TimeFrom                                    Time Parameter
    • TimeTo                                        Time Parameter
    • DateTimeCalculatedFrom           Formula Field with:                  DATETIME({?DayFrom}, {?TimeFrom})
    • DateTimeCalculatedTo                Formula Field with:                  DATETIME({?DayTo}, {?TimeTo})
    • Report Filter:                               {YourTable.YourDatetimeField} in {@DateTimeFromCalculated} to {@DateTimeToCalculated}
      Example Report

Sort order parameters:

  • The order of the parameters is defined in the Crystal Reports itself.

Configure Job Connections Settings

Configuring connections

When a report is added, all available connection settings from the report will be added to the [Connections] register.
If your report requires login credentials, you can enter them there.
You can also override the connections settings if needed.

Recommendation:
Crystal Reports is not required on the computer but it is highly recommended:
You can easily determine if ODBC driver or ODBC settings are missing which are needed for the report.

Microsoft SQL Server - example:

  • Windows Authentication mode:
    Connection Settings
  • (No user or password is required and Integrated Security must be enabled.)
  • SQL Server and Windows Authentication mode:
     Connection Settings Step2
  • (It requires user and password and Integrated Security must be disabled.)

For ODBC connections please use 32-Bit:

Odbc Settings

 

Example: Access via ODBC:

Odbc Settings Step2

Example: Microsoft SQL Server via ODBC:

Odbc Settings Step3

Configure Job Email Settings

Configuring email settings

For the e-mail to work you must observe the following 3 points:

  1. Configure SMTP-Settings in [Main-Window] / [Settings].
  2. Configure a destination in Register [Destination] with the [Send mail] option.
  3. Configure a Sender and Recipient email address in register [Email]

HTML Email:

An example of an HTML email looks like this:

Email Example

Use the following code:

<!DOCTYPE html>
<html>
<head>
    <meta content='text/html; charset=utf-8' http-equiv='Content-Type'>
    <style type='text/css'>
        body {
            font-family: "Calibri","sans-serif";
            color: black;
        }
        .medium {
            font-size: 9pt;
            font-family: "Calibri","sans-serif";
            color: #666666;
        }

        .small {
            font-size: 9pt;
            font-family: "Calibri","sans-serif";
            color: #666666;
        }

        .xsmall {
            font-size: 9pt;
            font-family: "Calibri","sans-serif";
            color: #666666;
        }
    </style>
</head>

<body>
    Hello!<br />
    <br />
    Here is your report...<br />
    <br />
    <div class="medium">
        Kind Regards<br />
        <br />
        Department | Company<br />
        Street | Postcode City | Country<br />
        <b>Phone:</b> <span class=blue>+12 23456789 | <strong>Email:</strong> <a href="mailto:example@example.com">example@example.com</a></span>
    </div>
    <div class="small">
        <strong>VAT: </strong>
    </div>
    <br />
    <div class="xsmall">
        <strong>Disclaimer:</strong><br />
        <strong>EN:</strong> The information contained in this communication from the sender is confidential.<br />
        It is intended solely for use by the recipient and others authorized to receive it.<br />
        If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be unlawful.
    </div>
</body>
</html>

Here:

Email Example Code

Run your jobs ...

Run you jobs ...

You can choose between 2 export modes:

  1. Application Scheduling (Free Version)
  2. Windows Service Scheduling (Standard & Business Version) (Recommended) (See: How to configure windows service)

Correct:

Scheduling Modus Start Stop

Wrong:

Scheduling Modus Stop Stop

 

 

Update/Refresh a job ...

Update a job ...

If the source report (.rpt file) is modified (Parameters or connections have been changed) then the job needs to update the parameters and connection setinngs. You can do this by clicking the [Refresh] button in the top right corner of the job settings:

  1. Click [Modify] job.
  2. Click [Update/Refresh] Button in top right corner.

Update Job

 

Note:

  • In this case you must check the settings in the following registers: [Parameter] + [Connection]
  • The settings in the following registers are not affected: [Schedule] + [Destination] + [Email]
     

Copy a job ...

Copying jobs

  • Right click and select [Copy] to copy all selected jobs including all settings.

 

Delete a job ...

Removing a Job

  • Right click and select [Delete] to remove all selected jobs. (Warning: This action cannot be undone!)

Copy settings ...

Copy scheduling settings from one job to another

  1. Select a job with the desired settings.
  2. Click [Copy settings ...] to copy all settings from the source job in the cache.
    Note: Upon clicking on a job, you will notice the button [Insert settings ...] is now enabled.
  3. Select one or more jobs that you whish to copy the settings to.
  4. Right click and choose which settings to you want to insert:
  • Choose: [Insert schedule settings] to copy all schedule settings from the source report.
  • Choose: [Insert mail settings] to copy all mail settings from the source report.
  • Choose: [Insert destination settings] to copy all destination settings from the source report.

Manually display and export a job

Manual viewing and exporting

  • Viewing: Right-click on a job and click [View Report] to show the report immediately.

  • Exporting: Right-click and select [Export] to export all selected jobs immediately.

 

Log window

Log

In the log window you can see every report export: When was the report created and to whom it was sent.
If the export did not work, you will see the error message in it, which can be very helpful to you in solving the problem.

Delete logs:

  • Click [Delete] to delete all selected log records.
  • Click [Delete All] to delete all log records at once.   

(Please delete logs regularly. Otherwise, this can have a negative impact on performance.)

Troubleshooting

Run Report with Crystal Reports

The basic requirement for automating a report with Smart Report Organizer is that the report can be opened and executed with Crystal Reports.It is Therefore recommended to install Crystal Reports on the same computer where Smart Report Organizer is installed.
This allows the report (.rpt) to be run and tested with Crystal Reports. This is the only way to determine, for example, whether certain ODBC settings, drivers are missing or the report itself triggers an error message.

How to solve runtime problems

How to solve runtime problem

  • Description:
    Error message when opening a report and automatic delivery does not work.
    The problem can be solved by simply re-installing the runtime.
  • Error Messages:
    Message1
  • Solution:
    1. Restart your computer or server. (Don't skip this point!)
    2. Download: SAP Crystal Reports runtime engine for .NET Framework (32-bit) (13.0.21)
    3. Run: CRRuntime_32bit_13_0_21.msi with admin permissions.
    4. Click [Reinstall]:
      SAP Crystal Reports runtime engine
    5. Problem is solved now.