Support & Contact & FAQ)
FAQ
This often occurs after a domain change. In this case, stop and delete the MS SQL LocalDB instance. It will be correctly recreated after a restart.
This feature prevents empty reports from being sent via email. Ideal for automated jobs that produce no content.
This often indicates missing ODBC drivers or broken database connections. Check if the report can be opened manually with Crystal Reports.
This is usually due to an incompatible or missing SAP Crystal Reports Runtime. Install the correct version matching your SRO version.
Possible causes are outdated LocalDB versions or incorrect service users. Delete the instance if necessary and install a current version.
Possible reasons: the application was accidentally started twice, multiple targets were defined, or both schedulers (App + Windows service) are active.
These errors usually indicate incorrect SMTP settings. Enable SSL/TLS, check port 587, and make sure the email sender is properly authenticated.
Check if all ODBC drivers are installed and the report can be opened on the current system. Sometimes it's due to incorrect 32-/64-BIT configuration.
First, back up the database, then uninstall the old version, restart the PC, install the new version, and copy the database files to the correct location.
Ensure the path is correct, the file exists, and use UNC paths if using the Windows service. A full hard disk can also cause these errors.
